Presented by Google Public Sector

State agencies are under increasing pressure to improve their efficiency, effectiveness, and citizen engagement. Digital transformation using AI can help state agencies meet these challenges by providing new ways to deliver services, improve decision-making, and engage with citizens - in an automated, intuitive and cost effective manner. This session will explore how Texas HHS is now using AI-based, automated attendant contact center technology as the digital 'front door' to the state's 211 system, serving citizen's in need from any location or device, at any time, in their language of preference, in a secure and elegant manner.