As DIR’s Chief Experience Officer, Endi Silva coordinates and promotes DIR customer experience activities and establishes DIR brand and outreach strategies. She started her state government career as a research specialist with the Texas Senate Research Center before joining the DIR team as a policy analyst in 2013.  She was previously DIR's Director of Technology Planning, Policy, and Governance. Born and raised in El Paso, TX, Endi graduated Summa Cum Laude from the University of Texas at El Paso with degrees in Theater Arts and History.