Erica is a Principal with EY’s Government and Public Sector focused on human-centered civil service transformation and creating resiliency in organizations. She helps government clients leverage technology and innovation for future workforce planning, workplace strategies, learning transformation and dynamic experiences. Erica has over 18 years of experience designing and implementing large organizational transformations for federal, state, and local governments. She is a proven subject-matter resource in human capital strategy and strategic communications with experience designing high-impact, measurable programs.