Texans today expect seamless, secure access to government services, just as they experience in the commercial world. As more people turn to mobile channels and app-based workflows, the need for consistent, user-friendly interactions becomes essential—especially when accessing critical government benefits.

In this session, we will explore how Amazon Connect is being utilized to offer a modern and intuitive experience for users, agents, and supervisors. We’ll also examine how new generative AI capabilities can drive digital transformation to enhance Texans’ interactions with government. Plus, get a first look at the generative AI chatbot demo built for DIR’s AI Innovation Lab and learn how your agency can engage with this cutting-edge technology.