Leading government agencies are digitizing and streamlining traditional identity verification processes—from background checks to driver’s license renewals to entitlement applications. Governments must thoughtfully plan these digital transformations to drive trust and adoption with constituents for program success. If new programs draw low adoption, subsequent programs and complementary services may be negatively impacted as well. After nearly two decades serving in public sector organizations alongside government employees, constituents, and private service providers, Rob Mikell has a comprehensive understanding of industry pain points, public needs, and best practices for effective program adoption. Mr. Mikell will discuss the six key points organizations should consider when planning to deploy a digital identity solution that benefits agencies and constituents alike.

Session Objectives: Trust: Both the agency and the identity solution provider must assure the constituent that their data will only be used for a specific delineated purpose, and that their privacy will always be protected.  Ease of use: The identity solution must be intuitive and easy to use to ensure all users and administrators can securely gain access regardless of their technical skill level. Compliance with evolving data laws: Data laws are evolving faster in some jurisdictions than in others. A robust, flexible identity solution will easily accommodate changes in data laws without high-cost, time-consuming overhauls.